FAQ - Jonsson Protein

Eligibility

Q:I attended a free trial session with Jonsson Protein last year. Am I still eligible for the current promotion?
A:Our promotional treatment is only valid to first-time customers or customers who had not visited us in the past 24 months.

Q: Is there a minimum age to participate in Jonsson Proteins promotion?
A: Participants must be of 18 years old and above. For those below 18 years, companion of legal guardian is needed in order to redeem our promotional treatment.

Redemption

Q:I had purchased an online voucher for Jonsson Protein’s treatment, what should I do next?
A:You can redeem a customized treatment using the said voucher at any of our Singapore outlets. Please note that the voucher is only valid for redemption in Singapore and cannot be used in conjunction with another promotion. To ensure availability, you are advised to make appointment prior to your visit by calling our hotline.

Q:Can I purchase and use multiple online vouchers for Jonsson Proteins treatment?
A:The promotional treatment is limited to ONE redemption per first-time customer and any unredeemable vouchers are not allowed to be exchanged for cash.

Treatment

Q:What is the entitlement of the treatment voucher?
A:On your first visit, you will be offered a consultation session with our friendly consultant to identify your hair and/or scalp issue(s) and thereafter a scalp treatment will be customized according to the consultants professional evaluation of your particular hair/scalp problems, taking into consideration of your health, scalp conditions and stress level.

Q:Can I see any immediate treatment result from the trial session?
A:A cleaner scalp can be seen upon the completion of our scalp treatment. Build-up of oils, dirt and sweat on your scalp that may lead to dandruff and clogged follicles – main condition which can affect your rate of hair growth, can be removed in just 1 session of our VE Protein® Scalp Treatment. As there is no conclusive scientific proof that any product (except certain registered products) or service can retard hair loss or promote hair growth, our scalp treatment is customized to deliver improvement of your hair/scalp issue(s) by replenishing protein, an essential component of hair structure.